CURRICULUM VITAE
Spyros Pantazis
Date & Place of Birth: Sex: Marital Status: Military Service: Address: Telephone Numbers: e-mail address: | 9th March 1972, Male Single Fulfilled Alsous 29 Street, Glyfada, 166-75, +30-210-8942820, +30-6974858930 spantazis72@yahoo.com |
Education
Sept. 02 - Aug. 03 Master of e-Tourism (ΜSc), University of Surrey , UK
The MSc in e-Tourism deals with the planning, development, and marketing of tourism enterprises in the emerging electronic markets by looking into all types of innovative technologies and their application in tourism, hospitality, transportation and destinations
Sept. 94 - May. 01 BSc in Management of Tourism Enterprises, Αthens
A degree that provides a high level study of tourism and hospitality with a modular format based around specific industry studies and a core of business and management subjects
Sept. 93 - Sept. 94 HND in Airline Business, Athens
A programme looking in depth at the major strategic, management and pricing issues associated with air transport
Work Experience
Aquis Hotels & Resorts – Sales Department
Apr. 10 – Present Sales Executive
- Preparing, checking and signing new contracts with Tour Operators
- Daily communication with Aquis Hotels and local agents
- Participating in Yield meetings
- Producing sales reports by gathering data from other departments of the company
- Exploring the possibilities of further business development
- Implementation and effective communication of Special Offers and Stop Sales
- Field visits whenever required, to areas where Aquis Hotels are located, in order to establish
and maintain relationships with local agents
- Undertaking any task required by the Higher Management of Aquis Hotels & Resorts
Yourholidays.com – Web Operations Department
Sep. 09 – Mar. 10 Head of Operations of Direct Hotel Contracting (under establishment)
- In charge of setting up of the new project of Direct Hotel Contracting
- Set up procedures for: Contracting – Product – Yield – Administration – Finance – Sales
- Preparation of a Business Plan for the new Operation
Nov. 07 – Mar. 10 Web Operations Manager
- In charge of Yourholidays.com Web Operations, overlooking the project
- Margin and booking aspects of the website (back office)
- Development of Yourholidays.com / Overlook new developments
- Analysing website stats
- Overlook Web sales
- Analyze and report the Costs and profitability of the Department
- Update suppliers, Margins and XML links
- Overlook the offer poling of the website
- Deal with Barclays online EPDQ and Company credit cards
- Overlook PPC Campaigns.
- Internet server logs & server maintenance
- Overlook Administration progress of all the web bookings
- Debugging/Testing new applications of the Website
- Propose new web-projects for the Website
- Organise Yourtravelpages.com / Travel content Website
Youtravel.com (Web based Bedbank)– Product Department & Quality Control
Jan. 07 – Nov. 07 Health & Safety-Quality Control Manager
- Setting up an updated H&S policy in conjunction with an exterior company specialized in this field. Ensuring adherence of H&S policy and procedures by all related parties (both internally and externally)
- Monitoring a Database-Gathering of H&S audits for all properties presented in the website of Youtravel.com
- Liaising with Handling Agents and Hoteliers regarding H&S issues
- Quality Control in terms of Website Usability, Product Presence and Appearance in the Website, Customer Reviews etc.
- Planning hotel visits-inspections with external auditors
- Performing hotel visits-inspections in key properties regarding H&S issues
Feb. 06 – Jan. 07 Product Officer
- Loading new contracts to the Back Office system
- Back Office Database maintenance
- Monitoring a Development Agenda (improvements-errors) for Back Office and Website in conjunction with IT/Web Developing Departments
- Testing new applications
- Assisting in Yield Management in terms of Competition Analysis, Product Pricing, Inventory/Allotment Control, Communicating with Sales and Marketing Departments
- Implementation of Special Offers-Stop Sales
- Co operation with Marketing and Finance Departments
Newsphone Hellas – Clients Service Department
June 05 – Jan. 06 Call Centre Agent
- Client service through handling of inbound calls
- Acting as a Team Leader whenever required
- Trainer for new colleagues
- New Applications tester
Athens 2004 SA – WORKFORCE PLANNING & HUMAN RESOURCES DEPARTMENT
Dec. 03 – Oct. 04 Human Resources Manager of Olympic Village
- Person in charge for the effective allocation and management of the available Human Resources
- Support all the departments on staffing matters
- Monitor working conditions and ensure adherence to staffing policies and procedures to maintain a cohesive and efficient working environment
- Support all departments to resolve staff shortages / surpluses – facilitate redeployment as required
- Preparation & Participation in the job specific training given to all employees of the Department
- Person in charge for the Volunteers selection process (evaluation of CVS and interviews) for the Human Resources Department of the Olympic Village
RCI, Greece
May 00 – Sept. 02 Resort Account Representative
- Providing first-line service and daily communication with a designated portfolio of affiliated resorts and timeshare selling companies
- Supporting the Director of the Department in subjects concerning the affiliation process of new resorts, inspection of affiliated resorts, participation in tourism exhibitions, the promotion of the company in the mass media
- Reservations of Holiday Exchanges for important Business Associates
- Preparing records of business performance of timeshare selling companies
- Daily update and maintenance of RCI’s computer data base
- Promotional materials coordinator
KALIMBASSIERIS MARITIME, Piraeus
Sept. 93 - Sept. 94 Administration Assistant
- Administration Assistant
- Reports writing
- Keeper of records
- Database Management/ Design System for handling-monitoring incoming cases
- Supplies coordinator
Projects
Apr. 03 – Aug. 03 “The role of ICTs in the Greek Timesharing Market”
Individual Dissertation in fulfilment for the requirements for the MSc degree in e-Tourism at the University of Surrey
Feb. 03 – Mar. 03 “The use of 3G Technology and the expected impacts for the Tourism Industry”
Group Project in partial fulfilment for the requirements for the MSc degree in e-Tourism at theUniversity of Surrey
Group Project in partial fulfilment for the requirements for the MSc degree in e-Tourism at the
Dec. 00 - May. 01 “Swimming pool facilities in hotel developments”
Individual Thesis in fulfilment for the requirements for the BSc in Management of Tourism Enterprises at Athens TEI
Publications-Presentations
§ Information and Communication Technologies in Tourism 2004, “The role of ICTs in the Greek Timesharing Market”, Proceedings of the 11th ENTER Conference in Cairo , Egypt
Conferences Attended
§ “2nd e-Tourism Futures Forum”, Centre for e-Tourism Research (CeTR), School of Management, University of Surrey, 31st March and 1st April 2003 (12 hours)
§ “10th ENTER Conference: Information and Communication Technologies in Tourism”, IFITT (International Federation of Information Technology and Travel & Tourism), Helsinki 2003, (24 hours)
Additional Information
Foreign Languages: English
Computer Skills: Excellent knowledge of Several Travel Related Back Office Systems, Windows Vista-XP, MS Office (Word, Excel, PowerPoint,), Internet, ERP, CRM
Military Service: Hellenic Navy (May 98 – Feb. 00)
Leisure Activities: Travelling, Athletic Activities, Internet, Record Collection, Blogging (http://sites.google.com/site/spyrospantazissite/Home ), Driver’s License Holder
References: Available upon request
